It is a difficult process to choose the right kind of Professional Services Automation (PSA) software for your business. You have to consider several factors first, as it affects all the aspects of your organization. However, just think of it – implementing the right PSA software enables you to bring efficiency across all the areas of your business and gives you an edge among your competitors. If your business is growing rapidly, then a PSA is a great tool to assist you in a sustainable way.
Once you purchase a PSA software, it shouldn’t stop there. Yes, it can solve a lot of problems, especially those manual tasks but having this system will not solve all your woes in an instant. Aside from having the PSA tool, you should have an implementation strategy in mind too.
There are a lot of companies that say the PSA system doesn’t work after a few months and just give up completely without investing that much time, effort and even proper training to their personnel. When you decide to change established processes in your business, sometimes it can be painful as you need time – and this is something most businesses don’t have – also ironically one of the major reasons why they purchased a PSA software in the first place.
So how to implement new Professional Services Automation software effectively in your company?
The process of implementing the system can be quite lengthy and complex, sometimes even you or the vendor would never see it coming. This is to be expected since you purchased an extensive product that will take over major processes. However, once it has been put into place, you can reap great benefits from it. Keep in mind though, that you might encounter several bumps in the road that will test your patience and perseverance for you to achieve proper implementation.
It is important to make a commitment towards effective PSA implementation. There are several thousand other companies that uses this type of system in their business and it has radically changed their business for the better. One thing they did to achieve this feat? They made a commitment to have PSA implemented properly. You will need to choose a dedicated implementation team for this. Since there will be setbacks and progress, it is essential to have a support team that has a high level of commitment. You, as a business owner should also be equally dedicated in working with the team to be able to create the best system you’ll have.
Create a clear plan to figure out what are the steps you should take to get to that point and follow it as closely as possible. This way, the vendor support team or even your own dedicated team can implement and customize the system properly. You will need to ensure that the system you build is something that you want it to be, or else it will just be a waste of time, money and it can even cause more problems later on.
It would be ideal to instantly implement your entire PSA software, although it would be best if you have it implemented first in segments. This way, it can help your business focus on one aspect at a time and then improve the software when needed. Never do a massive overhaul in the system – it will be easier to train the users by segments. When you implement the system one part at a time, it will be less pressure on all parties involved and you will see how beneficial it will be later on.